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Benefits:

401(k)
Bonus based on performance
Free uniforms
Training & development
Dental insurance
Flexible schedule
Paid time off
Vision insurance
Employee discounts
Wellness resources

Commander’s Intent

This role is for individuals who want to build, lead, and leave a lasting impact; not just complete tasks. Lead the systems, people, and discipline required to eliminate dirty streets in Brooklyn. Build a team that executes reliably, documents thoroughly, and improves weekly while preparing Foot Soldiers for growth.

Role Overview

The Operations Manager leads daily field and administrative operations. This role ensures services are delivered efficiently, safely, and on time while meeting NYC standards and client expectations.

You will manage routing, scheduling, staff, and equipment while strengthening systems and team performance. This role is ideal for a field supervisor, dispatcher, or service coordinator ready to step into operations leadership.

Core Responsibilities

Operations

Oversee daily field operations
Plan and optimize routes, schedules, and workflows
Ensure on-time, high-quality service delivery
Maintain readiness for snow and high-demand operations

Team Leadership

Supervise technicians, dispatchers, and inspectors
Lead team meetings, coaching, and performance management
Support hiring and staffing decisions

Field Execution

Conduct inspections, ride-alongs, and field visits
Provide real-time coaching and ensure standards are met

Quality & Compliance

Maintain documentation, reporting, and service quality
Ensure compliance with NYC labor and sanitation standards

Customer & Community

Maintain strong client relationships
Uphold service standards and company reputation

Systems & Admin

Manage inventory, equipment, and reporting
Use data and dashboards to drive decisions

Performance Expectations

≤2 service issues per 100 clients weekly
95% on-time completion
Routes optimized weekly
Labor managed daily
Consistent inspection and documentation

Requirements

3+ years in operations, field service, or logistics
Experience managing teams and daily operations
Valid driver’s license
Strong leadership, organization, and decision-making
Experience with tools (Slack, Google Workspace, CRM, etc.)
Ability to use data to improve performance

Ideal Candidate

Reliable and accountable
Calm under pressure
Strong decision-maker
Focused on continuous improvement
Builder mindset (not just coordinator)

Work Conditions

Full-time role based in a shared/co-working office in Brooklyn
Work is largely independent, with daily coordination through our virtual office (Slack)
Requires comfort communicating and leading through digital tools, not just in-person interaction
Regular field visits to support operations, inspections, and team leadership as needed
Must be available during peak operational periods (including snow and emergency services)

About Foot Soldiers

Foot Soldiers is a growing, mission-driven sanitation and maintenance company dedicated to eliminating dirty streets, supporting kingdom causes, and building cleaner, healthier, and more vibrant communities across New York City.

Founded from grassroots community work in Brooklyn, our mission is rooted in real experience; addressing not just sanitation, but the conditions that impact how people live, move, and take pride in their neighborhoods. We partner with homeowners, property managers, government agencies, and community leaders to deliver reliable, high-quality service while building systems that drive long-term change at the street level.

As a small but expanding company, every team member plays a direct role in shaping operations, strengthening systems, and delivering visible impact. This is an opportunity to grow with a company where leadership matters, accountability is expected, and the work directly improves the communities we serve.

Compensation: $61,250.00 - $65,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Step Into Purpose – Join Brooklyn’s Fight to #EliminateDirtyStreets!

We're a Brooklyn-based sanitation and property maintenance company. Since 2001, our team has helped homeowners, property managers, government agencies, and businesses keep their properties clean, shoveled, and compliant through sweeping, trash management, and snow services.

Our mission: Eliminate dirty streets, support Kingdom causes, and foster clean, healthy, vibrant communities.

When you join Foot Soldiers, you’re not just taking a job. You’re joining a team that values God, first, accountability, safety, and service. Every property we maintain helps improve the neighborhoods we serve.

Ready to make a difference? Join the Foot Soldiers team and help us build cleaner, stronger communities.

What we look for: Reliable people who show up on time, take pride in their work, and care about improving their community.

(if you already have a resume on Indeed)

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Foot Soldiers in a Wall Street Journal photo prepping for snow

Why Work With Foot Soldiers

Purpose. Teamwork. Pride in the Work.

Foot Soldiers is more than a job. Our team works together to eliminate dirty streets and improve neighborhoods across Brooklyn. If you're tired of dirty streets and want to use your skills to help solve it, you’ll fit right in.